Henfield Medical Centre

Henfield Medical Centre 2024-05-29 Person 4 5 0

They are obviously very busy and take a while to answer but once they did they were very helpful

The service is very good, so just getting an appointment without waiting on the phone would be nice

Henfield Medical Centre 2024-05-29 Person 4 5 0

Very easy to make an appointment and self check in easy to use

Nothing

Henfield Medical Centre 2024-05-29 Person 4 5 0

Because they are always busy. Same day appt available for serious problems

All good

Henfield Medical Centre 2024-05-29 Person 4 5 0

It is a busy surgery. The receptionists have always been polite, professional and helpful. I have found that there are certain times in the day when the phone lines are less busy. I appreciate the text messages sent to confirm and remind the appointments made. There is also a very efficient method for the doctor to communicate results by text. Although face to face appointments are always welcome they are not always necessary and I feel that I am kept up to date sufficiently well with the automated systems.

I am able bodied and can manage technology. I do not know what the experiences of patients with various mental and / or physical disabilities are. For me personally I don’t think that any aspect of my care could have been done better

Henfield Medical Centre 2024-05-29 Person 4 5 0

Call wait times too long, reception auto registration system not working and no sign to advise of such - reception staff having to walk back and forth to check patient details in their normal workstation as no work around system at front of desk - which then meant people were late for their appointment and the doctors were unaware of the reasons- additionally reception staff asked personal questions out loud to a person in the queue in front of me - which is impersonal and inappropriate and left the person with no option but to discuss their medial issue out loud and in public.

Find a way that “trusted patients” can make appointments online even in excess of the 14 day(?) Period and then have to confirm electronically 2 and then 1 day in advance and then have a three strikes and out policy that means if they miss an appointment they have to talk to someone to discuss why they feel they can abuse the system before they are trusted to use the system. Sort out how you operate when the check in system isnt working Don’t ask medial questions out loud - it’s just plain wrong