Henfield Medical Centre

Henfield Medical Centre 2022-10-04 Person 4 5 0

I find talking to Kim is really great as she listens to me and doesn’t rush me out of her surgery

I think keep your records up to date as I had a flu jab a few weeks ago and to day recived a text to book a flu jab

Henfield Medical Centre 2022-10-04 Person 4 5 0

I came for my flu jab and no sitting around. I turned up, went in and out in 5 minutes

Nothing

Henfield Medical Centre 2022-10-04 Person 3 5 0

Unfortunately questions on survey not relevant. Slightly frustrating (unnecessary so) experience due to bad planning, such an easy fix I’d recommend. Perhaps need to be more customer led and some super easy wins would’ve given you 5-* all round Suggest; Better signposting ( outdoor queue labelled as Covid queue, but I was flu - meant time engaging bust receptionist in finding out I was waiting in correct space. Receptionist didn’t know. Seems it should’ve indicated both. Led to frustration for customers and niggling irritation that converging queues meant some Holly & Phil style queue jumping and you know where that leads…. Positive quick in quick out. Jabber anxious to build speed so just took random people rather than by time booked leading to annoyance Shame Covid couldn’t be administered at same time but suspect perhaps shortage of jabs rather than doubling up on work so understand that. Communicate this to avoid grumbles Need flow assessment, these tiny issues are not helping your perception as being disorganised. Feels those on front line being unfairly let down by poor planning Your feedback form asks wrong questions. Thanks - good work with care and service but you’re throwing your staff under the bus. Thanks for listening

As above

Henfield Medical Centre 2022-10-01 Person 4 5 0

I attend the surgery regularly for ongoing wound care. All the nursing staff are a real credit to the profession.They are not just very competent, warm and welcoming, but also they have that extra something that makes them so special - the ability to empathize with their patients, so you know they really care about what happens.

It can be difficult to make appointments sometimes, particularly in the morning.

Henfield Medical Centre 2022-10-01 Person 4 5 0

Recently went for a flu& COVID jabs. Very efficient and painless process in every sense of the word. Staff were very friendly and reassuring.

No further comments to make.