Henfield Medical Centre

Henfield Medical Centre 2023-02-10 Person 3 5 0

When I arrived the machine at check in said to go to reception , there was only one lady and she was on phone and really busy . I stood at reception, waited until I was called by nurse and in the time of waiting she was never off the phone . Obviously no one’s fault they are so busy Kim the asthma nurse was really helpful and happy to answer all questions and give advice and talk through future plan - very reassuring , very professional

Maybe someone else on reception , just so busy and no one free to speak to anyone waiting ? Phone lines as so busy maybe another more people to answer ? - it took me 35 mins to get through the other day

Henfield Medical Centre 2023-02-08 Person 4 5 0

Because I have always found it easy to get an appointment when I visit the surgery. I don’t bother trying on the phone so can’t comment on that.

My appointment was about 30 minutes late

Henfield Medical Centre 2023-02-08 Person 5 5 0

Always get feedback and getting through to the surgery is straightforward.

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Henfield Medical Centre 2023-02-07 Person 5 5 0

Always found it very easy to get an appointment, sometimes you’re stuck in a vey long queue to get through on the phone, especially first thing in the morning but have never had a problem getting through if I call later in the day. Reception team always helpful and nurses are very friendly. It’s helpful having the e-consult service so that you don’t always have to phone in and when ordering repeat prescriptions they are very quick to approve them.

I don’t have any complaints.

Henfield Medical Centre 2023-02-07 Person 5 5 0

A friendly service and didn’t feel at all rushed. Had a call by the end of the day from my Doctor, to chat about my results.

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