Henfield Medical Centre

Henfield Medical Centre 2023-03-07 Person 5 5 0

Everyone from receptionists to nurses and doctors are all always very caring and patient the care myself and my family receive at Henfield medical centres is always excellent

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Henfield Medical Centre 2023-03-07 Person 4 5 0

Prearranged appointment for a blood test. I arrived early but was seen early so the service was brilliant. have not answered the question with regards to the receptionist because I booked in via the automated system and also have not answered the question with regards to appointment because it was pre-arranged for me by the medical centre, I did not complete the part with regards to was it easy to get an appointment because as I said in the narrative above the medical Center gave me the appointment. This intern came out as a read and I had to complete. However, I am colour blind and therefore cannot tell which is red and went round in circles.

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Henfield Medical Centre 2023-03-07 Person 1 5 0

It’s very difficult to get an appointment. Receptionist answered the phone but would not make an appointment when we ‘phoned at 8:20. Told us to call back at 8:30. The automated check-in system was not working when I arrived at the surgery and reception was unattended. Although there were several people in the area behind the reception desk, I waited several minutes before anyone acknowledged me. Receptionist insists on asking about why I need an appointment and then decides when or whether I can see the Doctor. I don’t believe that the receptionist is qualified to triage.

When patients arrive at the surgery, receptionists ask them (in a loud voice) about the nature of their medical condition. Patients have to reply in a loud voice because of the screens around the reception area. Does everyone waiting need to know that Mr Smith has a bladder infection? Please treat your patients with dignity and let them have these conversations in private with the medical professionals. When I saw the healthcare assistant for my “passport medical” she sat behind a desk with two large computer screens and told me to sit opposite. She could not see over the screens. I was with her for about 15 minutes and she spent 12 minutes of this time typing into the computer. Please treat your patients with respect, look them in the eye and listen to what they say. Administrative tasks can be completed without the patient present.

Henfield Medical Centre 2023-03-04 Person 5 5 0

Never had any problems personally with any appointments or decisions. Everyone is friendly and nice. I feel comfortable and happy with all care I have received for me and my family. Thanks for supporting my family as well through a traumatic time in 2021. I will never forgot the care and support you gave to my daughter after a long time in intensive care.

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Henfield Medical Centre 2023-03-03 Person 4 5 0

Marisa, the practice nurse is brilliant.

Doctors should be more involved in checking elderly patients regularly.