Henfield Medical Centre

Henfield Medical Centre 2023-12-09 Person 4 5 0

Excellent people - less than perfect booking system. Severe difficulty in booking in advance for blood tests I need every 6 weeks as part of my treatment protocol. The on line system is hit & miss to use / I set an alarm to book 2 weeks before but sometimes it shows no slots and other times it goes forward further. There seems to be no rules. If I can’t book on line then I have to call every day to see if there are any cancellations - there is no system for waiting list. Luckily I usually do get an appointment because of the excellent staff but it is more stressful and time consuming than it should be

Improve on line booking system Waiting list for cancellations Allow discretionary slots for booking

Henfield Medical Centre 2023-12-09 Person 5 5 0

Factual

Nothing

Henfield Medical Centre 2023-12-09 Person 5 5 0

The nurse explained the procedure to me and made the whole experience more bearable. She was professional at all times ensuring I had dignity and respect.

I can’t fault the service, it was very efficient.

Henfield Medical Centre 2023-12-09 Person 5 5 0

I received the best possible care by a kind and considerate nurse. I did not feel rushed and she really listened to what I had to say.

Nothing.

Henfield Medical Centre 2023-12-07 Person 5 5 0

No waiting, skilled and informative phlebotomist.

Nothing