Henfield Medical Centre

Henfield Medical Centre 2024-02-10 Person 2 5 0

You sent me a text telling me my appointment was at Henfield GP surgery, I cancelled my clinic to allow to attend. I attended to an unhelpful receptionist. Not acceptable, communication needs to be clear, “ your telephone consultation is different to attending medical centre”, please sort this out. This cause my unnecessary distress, would help if reception could perhaps say, really sorry, how could we change our communication to prevent this occurring to anyone else” not a sorry shoulder shrug with no acknowledgement of my distress. Simple fix eh?

Communication about what appointment type is phone v face to face easy fix. Nurse was excellent.

Henfield Medical Centre 2024-02-09 Person 5 5 0

We got an appointment same day for our son

Nothing

Henfield Medical Centre 2024-02-09 Person 5 5 0

I didn’t check on the cleanliness of the surgery I called the surgery after my appt and the receptionist Debbie, was superb. Debbie listened to me and sorted my problem out. Dr Ryan is probably one of the best medics I have had the pleasure of seeing. This is the 2nd time I have seen Ryan and would recommend him to everyone.

All was good thank you .

Henfield Medical Centre 2024-02-09 Person 4 5 0

Easy contact to medical centre explained problem this was quickly followed up by doctor giving the best advice and if required to see you te same day

Happy as it

Henfield Medical Centre 2024-02-09 Person 5 5 0

I never have a problem with this medical practice . I had an appt with the nurse but also needed to speak to the receptionist regarding another matter and was very helpful and I also needed to speak to the pharmacist regarding a prescription to do with my elderly parent which they sorted aswell. All very helpful and happy.

Nothing