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8th January 2024


On this particular occasion I had a routine blood test booked for 10.34 via text and before seeing the Nurse I asked at Reception if there was any chance of talking to someone about a reoccurring severe pain in my lower right front side. Incredibly an appointment for 3.30pm That day was found. I was almost in a state of shock when I asked to confirm that it was Actually with My Registered GP = Yes. Unfortunately when I attended for the 3.30pm appointment my GP was running well over 30 minutes late and the Nurse Practitioner called me out of the Waiting room instead. I was just so grateful to see anyone the same day I said I didn’t mind who I saw. I feel that I had excellent treatment that day - Thank you all so much.

Suggested improvements
Nothing. On this occasion you made the right call to swap my appointment and I was very happy with the outcome.

Experience
Involvement
Cleanliness
Staff
Appointment