Share review of Henfield Medical Centre

Henfield Medical Centre 2022-10-08 Person 3 5 0

The nurse I saw for my annual check was wonderful, informed, kind and helpful, as are most of your staff - once you can actually get to see someone. This can be a massive battle for people who are unwell and some of your bureaucratic procedures - such as not allowing the patient to forward a pertinent email, and insisting that if they don’t get a phone appointment one day they start the fight to get through on the phone all over again the following day - are unacceptable and need improvement. I understand that times are difficult and the surgery is short staffed and cannot cope with the number of patients it now has. However, letters can surely be emailed - it is the 21st century - and the econsult service is inadequate and usually rejects your condition once you have jumped through all the hoops, making yet more work for the telephone staff. To sum up: great service once you see someone, but an awful long battle prior to getting to that stage.

As above