Share review of Henfield Medical Centre

Henfield Medical Centre 2024-02-10 Person 2 5 0

You sent me a text telling me my appointment was at Henfield GP surgery, I cancelled my clinic to allow to attend. I attended to an unhelpful receptionist. Not acceptable, communication needs to be clear, “ your telephone consultation is different to attending medical centre”, please sort this out. This cause my unnecessary distress, would help if reception could perhaps say, really sorry, how could we change our communication to prevent this occurring to anyone else” not a sorry shoulder shrug with no acknowledgement of my distress. Simple fix eh?

Communication about what appointment type is phone v face to face easy fix. Nurse was excellent.