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Henfield Medical Centre 2024-03-08 Person 3 5 0

The call was a HRT call supposedly with the HRT nurse but I was called by the pharmacist who wasn’t sure why he was calling instead but would try and help. The outcome I was wanting was to up my level of Evorel patches to 50 from 25 after a private consultant I saw at my place of work carried out a series of blood test and confirmed I was low on oestrogen. When I made the appointment for this assessment at the reception on 6th Feb I carried out 3 blood pressure readings. These could not be found. I have copies of blood test results, consultant letter and copies of the BP results and offered to send these through. But there wasn’t a method to attach documents. The outcome I received was the pharmacist would contact reception to send me out a link and would prescribe me Evorel 25 but wasn’t happy to increase this until BP found. Overall the pharmacist was friendly/polite but unsure why he was making the call and therefore didn’t make me feel reassured.

The right person the make the call. Have all notes/ receipt/ records to hand. Communication from reception to my notes to say what I was hoping to get from the Assessment as I did explain this to them.