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Henfield Medical Centre 2023-02-10 Person 3 5 0

When I arrived the machine at check in said to go to reception , there was only one lady and she was on phone and really busy . I stood at reception, waited until I was called by nurse and in the time of waiting she was never off the phone . Obviously no one’s fault they are so busy Kim the asthma nurse was really helpful and happy to answer all questions and give advice and talk through future plan - very reassuring , very professional

Maybe someone else on reception , just so busy and no one free to speak to anyone waiting ? Phone lines as so busy maybe another more people to answer ? - it took me 35 mins to get through the other day