Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Heathcote Medical Centre
2015-02-10
Person
1
5
0
Written by a patient
Written by a patient 10th February 2015
The actual doctors and nurses at this clinic are great - that is if you can get to see them. The clinic itself is extremely badly run, clearly the practice manager and admin staff cannot cope. No one ever ever answers the phone (was on hold once for an hour then just cut off) , impossible to get an appointment even if you do get through and the majority of the admin staff are rude and unhelpful. Prescription requests, hospital letters get consistently lost and not filed.. the list goes on. It all makes it an impossible clinic to use which is a shame as the GP's are very helpful and caring. USELESS USELESS, I am moving practice because of the bad management.
Heathcote Medical Centre
2015-02-06
Person
2
5
0
6th February 2015
A long wait for attention.
Two doctors off sick, but surely people picking up prescriptions could be sent their prescriptions by email so they don't have to wait in the queue which would speed things up. I am always made to feel that they are too busy to see me.
Heathcote Medical Centre
2014-12-10
Person
4
5
0
Written by a patient
Written by a patient 10th December 2014
I am left with the impression there is a real will to solve/alleviate the medical problem that caused me to visit the surgery.
Important for the patient to make the right choice between attending the surgery for trivia and not going for fear of bad news.
27th January 2015
Response from Heathcote Medical Centre
Thank you for taking the time to give feedback. We are dedicated to addressing our patients' needs so it is heartening to know you have been reassured.
Heathcote Medical Centre
2014-11-28
Person
4
5
0
Written by a patient
Written by a patient 28th November 2014
In real emergencies I normally get an appointment but for routine matters I would like to get an earlier appointment if possible. However it is a very busy practice.
27th January 2015
Response from Heathcote Medical Centre
Like most practices we would be happy to be able to give patients routine appointments earlier but when resources are stretched this is often impossible. Thank you for giving feedback.
Heathcote Medical Centre
2014-11-24
Person
4
5
0
Written by a patient
Written by a patient 24th November 2014
Heathcote is a great practice with a really good team of doctors and administrative staff. It does however suffer from being in a fairly populated area and getting an appointment is sometimes difficult. Having said that they now have evening options available which makes booking alot easier.
8th January 2015
Response from Heathcote Medical Centre
Thank you for taking the time to give your feedback. Positive comments have a great impact on staff morale. We acknowledge that we cannot always offer patients appointments as convenient as they would like but, as you note, we do offer evening and Saturday appointments (varying from week to week).
Resources
Short link to review Heathcote Medical Centre: http://iwgc.net/ecakm