Greystone House Surgery

Greystone House Surgery 2018-07-27 Person 2 5 0

I have always been pleased with the service in the past. For the last 6 months or so I have had huge problems getting an appointment, even a telephone one and getting past the receptionist. Response for test results is very slow even if they are not positive. I am considering changing surgeries I am afraid.

Greystone House Surgery 2018-07-27 Person 3 5 0

The Gp that I normally see is very helpful. The receptionist are very rude and not helpful. The customer service is very poor

Greystone House Surgery 2018-06-11 Person 5 5 0

Every time I go to the surgery the staff are polite and do their very best to help. It is clean and tidy and there is air conditioning to keep it warm or cool as the season demands. Parking is easy and convenient at the nearby Linkfield Lane car park - you can even download an app to buy another ticket if there is a hold up and you risk going over your ticket time. I have been seriously unwell during my years in Redhill and the team at Greystone House have been supporting and looking after me as best they can throughout including retinopathy scans, blood tests, diabetic screening and neurology, just to name a few! And they have referred me to experts at East Surrey or in London Hospitals too, making sure I'm seeing the best of the best - whatever I need to get healthy.

Greystone House Surgery 2018-06-06 Person 5 5 0

We have been so fortunate to have been registered with Greystone House for the last 4 years. I have been very impressed with their appointments system and have always managed to get a same day appointment when it has been necessary. All of the clinicians are friendly, approachable, professional and offer patient centred care. The only negative experience that I can think of is that one of the receptionists is very direct and often bordering on rudeness, however other than this I can not fault the practice at all. Sadly we are moving out of the area soon and so I wanted to take the opportunity to leave a review to say thank you for your hard work and excellent care.

Greystone House Surgery 2018-05-25 Person 4 5 0

Waited for over 30 minutes past my appointment time to be seen! Not the first time I’ve had a half an hour wait for an appointment either! Yet if patients are 5/10 minutes late they stand not being seen?! So why is it ok for patients to wait so long and have to understand the doctors may have incurred delays, Well sometimes so do patients too!