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27th October 2021


I was referred to Greystone Surgery as my own surgery did not offer the procedure that I needed. I had a telephone appointment with the nurse a week before the procedure. The nurse was lovely and explained thoroughly to me what would happen during the appointment. On the day of the procedure the staff on the front desk were friendly and helpful. I felt at ease in the waiting room and didn't have to wait too long. There were two nurses present during the procedure. Nurse Paula explained everything again and asked me to let her know when it got too painful. It is normally a painful procedure but nurse Paula is so good at her job that I only felt a little discomfort during it. Unfortunately I can't remember the other nurse's name that was present. She was chatting to me probably to distract me from the discomfort during the appointment. Thank you so much to Paula and her colleague. Only wish I lived in Greystone's catchment area as I would then definitely move to this brilliant surgery.

Suggested improvements
Nothing.

Experience
Involvement
Cleanliness
Staff
Appointment