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Giggs Hill Surgery 2016-10-19 Person 1 5 0

I had attempted to book the well promoted 'Health Check' option several times and well in advance so I could arrange around my working day/week. Each time I called Giggs Hill and eventually got through I was told that either the booking calendar was not open or the health professional conducting the surgery was not available - each time I was asked to call back, this I found extremely frustrating and unprofessional - why promote a service you're unable to provide?? I persisted and eventually over a period of about six weeks I managed to secure an appointment for my 'Health Check'. At last I was starting to regain my faith in Giggs Hill Surgery - After being so good for so long they have clearly lost their way badly in the last eighteen months or so. Inconsistent service and a real disregard for customer service -so very disappointing. I need not have worried as true to, recent, form I got a call on the day of my 'Health Check' and only a couple of hours before my appointment time to cancel. Great!! as I had planned my appointments and meetings that week to accommodate this appointment. Needless to say I was far from happy as my whole working day and week had been disrupted. I didn't want to have to go through the task of calling for another appointment so I secured a second appointment there and then for today - 19th October at 3pm. This time I thought for sure I would get my 'Health Check' - I called Giggs Hill Surgery this morning around 10am to confirm all was good to go, I was confident as the receptionist did in fact confirm that my 'Health Check' appointment was in place for 3pm this afternoon - Fabulous I was happy that I would finally get seen. My heart sank when sadly a call came from Giggs Hill a couple of hours later with apologies that again my appointment would be cancelled as the lady conducting the checks would not be available. I wasn't really offered an alternative - as unfortunately it appears the 'Health Check' service will no longer be available from the end of October ??? I realise this is not an emergency appointment - however this style of consultation is definitely preventative - and should be recognised as possible early intervention and an invaluable resource particularly for a surgery that appears not to pay attention to or value its patients. Well done Giggs Hill - you never fail to disappoint but I so wish I was wrong.