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29th May 2024


I have never encountered such incompetence and ignorance from a doctors surgery in my entire life. They are not my doctors - luckily my own doctors surgery is fantastic so I know the difference. I dealt with this practise on behalf of my mother who was seriously ill with copd and without myself and my sisters intervention and constant desperation in contacting the surgery and other health bodies she would have died much sooner than she did. She was kept waiting for prescriptions and doctors appointments we were fobbed off and lied to. It’s such a long list of shocking errors and terrible treatment I can’t even scratch the surface here. At the end of it all, my mother had been waiting for an appointment for months and I received a telephone call saying she had an appointment - a week after she died. This practise takes on endless patients and promises them the world. They only do it for the funding. To say they’re incompetent is an understatement. I’d leave now if I were you - especially if you’re coming up to 60+ because you’re stuffed if you think they’ll look after you once you start having age related problems

Suggested improvements
Tell the truth and listen to patients. Remember you’re there to serve the patient, they’re not an inconvenience

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment