Dorking Medical Practice at New House Surgery
New House Surgery, 142a South Street, Dorking, Surrey, RH4 2QR
345
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Dorking Medical Practice at New House Surgery
2015-02-04
Person
4
5
0
4th February 2015
Information given was good and the dr was very nice - someone you could talk to.
Dorking Medical Practice at New House Surgery
2015-02-04
Person
5
5
0
4th February 2015
Punctual appointment.
Very pleasant nurse.
Dorking Medical Practice at New House Surgery
2015-02-04
Person
3
5
0
4th February 2015
Had to wait almost ten minutes to speak to the only receptionist.
Very amazing especially when I could here voices laughing and talking in room behind me.
13th March 2015
Response from Dorking Medical Practice at New House Surgery
I'm sorry to hear of the delay experienced. We generally have 3 or 4 receptionists in the morning and 2 or 3 in the afternoon but they are sometimes called away to deal with admin matters and this was probably the case when you arrived. I'm delighted to hear the staff were laughing - they work very hard and deserve some pleasure occasionally! Please bear in mind that they may have been doctors, nurses, secretaries or visitors and not necessarily a receptionist. Louise Laithwaite, Practice Manager
Dorking Medical Practice at New House Surgery
2015-02-04
Person
4
5
0
4th February 2015
Prompt.
Skilled.
Caring.
Improve? - same day attention.
Dorking Medical Practice at New House Surgery
2015-02-04
Person
2
5
0
4th February 2015
When given results over phone and obviouscly there is a problem - an appointment should be offered as it is convenient time for the GP but not always possibel for the patient to discuss - then no appointments available for a week with suitable doctor.
"One problem one appointment is a very "belligerent" notice and suggests three problems equals three appointments and I can't get one this week.
13th March 2015
Response from Dorking Medical Practice at New House Surgery
Thank you for your feedback - as a result of your comment, we have now amended the notices so they are less forceful! Louise Laithwaite, Practice Manager
Resources
Short link to review Dorking Medical Practice at New House Surgery: http://iwgc.net/ejhkz