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Delapre Medical Centre 2016-03-16 Person 2 5 0

My wife and I recently tried to make an appointment for our 2 year old daughter. We both work full time so both tried to call from 8am onwards due to the difficulty getting through. I finally managed to get through after 55 minutes on hold and was informed a doctor would call me back. I asked them to call my wife as she was more likely able to answer her phone. She was called back by a male doctor who will remain unnamed. The doctor asked her to bring my daughter to the surgery immediately. My wife explained that due to the type of work we do, we cannot just up sticks and leave work without giving some notice. The doctor was rude, abrupt and unhelpful, leaving my wife in tears. She was told to turn up at Delapre Medical Centre after 4.30pm where they hoped to fit her in. I went in my wifes place as she was still quite upset about the manner in which she was spoken to by the doctor. When I was seen by the same doctor, I was appalled at the manner in which he spoke to me. He was rude, obnoxious and arrogant throughout the appointment and showed me absolutely no respect, was dismissive of my questions about my daughters illness and made me feel very uncomfortable. I am in the process of making a formal complaint and will be strongly requesting a formal apology to both my wife and I. I move to this area of town 5 years ago and have not been impressed with this surgery since. Failures to follow up on referrals, being struck off from their records through no fault of our own and the huge difficulty trying to get an appointment just makes this surgery a complete let down. My advice, Go somewhere else!!