Share review of Delapre Medical Centre

Delapre Medical Centre 2015-01-25 Person 2 5 0

I am not a patient that uses the surgery every week but when I do need to see a GP I find it very frustrating that on calling the surgery from 8am to try and get an appointment it took me 50 mins of continuous calls (86 to be exact) before i got through, only to then be held in a queue. I find the receptionists rude and abrupt, I witnessed one poor elderly person being spoken to in a very derogatory way which is totally unacceptable. Once you see the GP if it is an emergency appointment they make it very clear that they want you in and out. The only problem is if you want a pre-bookable appointment within a day or so is is virtually impossible. receptionists need more training and to be more personable. Patients are not there to waste time, they are there because they need some help and support. On many occasions I know of patients who have gone home in tears because of this treatment.