Churchfields Surgery

Churchfields Surgery 2015-11-14 Person 2 5 0

I would just like to report how unhelpful the Receptionist was last night. I had rung through to the surgery to apologise that I would be late due to having been stuck in traffic on the way back from Worcester but was almost at the surgery and was assured that if I arrived within 5 mins I would be seen. I arrived within 3 mins but was kept waiting for longer than that by the Receptionist who was standing chatting to her colleague in the back office although she clearly knew I was there. Eventually, without a smile or a greeting she announced that the Practice Nurse had left for the day. Firstly, why not tell me in the first place that the Nurse had left and secondly, why take a job in customer services if you lack the necessary skills? Totally unacceptable - more staff training needed.

Churchfields Surgery 2015-11-06 Person 2 5 0

The length of time that I am having to wait for a pre booking appointment is 3 weeks,this is unacceptable, I do not want to take up an emergency appointment and so therefore have no choice.The GP service should be much more flexible and if self help access is encouraged then booking with a GP should be easier and the patient should not have to wait for 3 weeks.I also found the receptionist I spoke to lacked any personal skills,no eye contact,no real facial expression and certainly didn't inspire any confidence.

Churchfields Surgery 2015-10-15 Person 4 5 0

Difficult to get an appointment with who you want to see. Appointments often running late so it is often expensive to park using the BHI car park.

Churchfields Surgery 2015-10-13 Person 1 5 0

Waiting for too long.

Churchfields Surgery 2015-10-13 Person 3 5 0

Staff are excellent and really attentive and caring. Booking an appt is near impossible.