Churchfields Surgery

Churchfields Surgery 2016-02-11 Person 1 5 0

I didn't realise that the receptionists were qualified enough to tell me a child does not need to see a Dr

Churchfields Surgery 2015-12-07 Person 5 5 0

I had a blood test with Sarah Morgan and the way that they can improve is by NOT letting her leave to go elsewhere

Churchfields Surgery 2015-12-07 Person 5 5 0

Excellent staff and good appointment system.

Churchfields Surgery 2015-12-01 Person 3 5 0

I have noticed the possibility of reaching reception by phone has become worse as this year has progressed. When I have finally connected, appointments are often not available and I have then had to go through the same frustrating process again the following day, because appointments are only released on the day. I have sometimes been told in the mornings that afternoon appointments are released at 2pm, so call back and recently when phoning at 2pm, I was told, there are no appointments because they are all released at 8.00am. In recent weeks the phone is usually engaged when previously I would always be placed in the queuing system. I'm assuming this is because the amount of lines has been reduced. One particular day quite recently, I tried phoning on and off all day, but the phone was engaged each time. I then heard a couple of days later that there was a training day at the surgery and someone forgot to leave an automatic message. Of course I don't know if that was true, but as several people experienced the same frustration that day, that was the story going around. From what I experience and hearing of others with similar frustrations, I feel the administrative standards have slipped badly. The Doctors however, do a great job! If Wendy Goodchild would like to contact me to discuss this further please email me so I can pass on my phone number. My feedback is intended to be constructive and helpful and I hope it is received in that spirit. Kind regards

Churchfields Surgery 2015-11-14 Person 2 5 0

I would just like to report how unhelpful the Receptionist was last night. I had rung through to the surgery to apologise that I would be late due to having been stuck in traffic on the way back from Worcester but was almost at the surgery and was assured that if I arrived within 5 mins I would be seen. I arrived within 3 mins but was kept waiting for longer than that by the Receptionist who was standing chatting to her colleague in the back office although she clearly knew I was there. Eventually, without a smile or a greeting she announced that the Practice Nurse had left for the day. Firstly, why not tell me in the first place that the Nurse had left and secondly, why take a job in customer services if you lack the necessary skills? Totally unacceptable - more staff training needed.