Churchfields Surgery

Churchfields Surgery 2015-12-01 Person 3 5 0

I have noticed the possibility of reaching reception by phone has become worse as this year has progressed. When I have finally connected, appointments are often not available and I have then had to go through the same frustrating process again the following day, because appointments are only released on the day. I have sometimes been told in the mornings that afternoon appointments are released at 2pm, so call back and recently when phoning at 2pm, I was told, there are no appointments because they are all released at 8.00am. In recent weeks the phone is usually engaged when previously I would always be placed in the queuing system. I'm assuming this is because the amount of lines has been reduced. One particular day quite recently, I tried phoning on and off all day, but the phone was engaged each time. I then heard a couple of days later that there was a training day at the surgery and someone forgot to leave an automatic message. Of course I don't know if that was true, but as several people experienced the same frustration that day, that was the story going around. From what I experience and hearing of others with similar frustrations, I feel the administrative standards have slipped badly. The Doctors however, do a great job! If Wendy Goodchild would like to contact me to discuss this further please email me so I can pass on my phone number. My feedback is intended to be constructive and helpful and I hope it is received in that spirit. Kind regards

Churchfields Surgery 2015-11-14 Person 2 5 0

I would just like to report how unhelpful the Receptionist was last night. I had rung through to the surgery to apologise that I would be late due to having been stuck in traffic on the way back from Worcester but was almost at the surgery and was assured that if I arrived within 5 mins I would be seen. I arrived within 3 mins but was kept waiting for longer than that by the Receptionist who was standing chatting to her colleague in the back office although she clearly knew I was there. Eventually, without a smile or a greeting she announced that the Practice Nurse had left for the day. Firstly, why not tell me in the first place that the Nurse had left and secondly, why take a job in customer services if you lack the necessary skills? Totally unacceptable - more staff training needed.

Churchfields Surgery 2015-11-06 Person 2 5 0

The length of time that I am having to wait for a pre booking appointment is 3 weeks,this is unacceptable, I do not want to take up an emergency appointment and so therefore have no choice.The GP service should be much more flexible and if self help access is encouraged then booking with a GP should be easier and the patient should not have to wait for 3 weeks.I also found the receptionist I spoke to lacked any personal skills,no eye contact,no real facial expression and certainly didn't inspire any confidence.

Churchfields Surgery 2015-10-15 Person 4 5 0

Difficult to get an appointment with who you want to see. Appointments often running late so it is often expensive to park using the BHI car park.

Churchfields Surgery 2015-10-13 Person 1 5 0

Waiting for too long.