Churchfields Surgery

Churchfields Surgery 2023-07-17 Person 5 5 0

Very helpful reception staff. Able to book a cancellation.

All good.

Churchfields Surgery 2023-07-14 Person 4 5 0

I cannot fault the care I've had from the surgery, it's just difficult to contact the surgery and always be in a long queue. But the care and attention and thoroughness I've received on my recent visits have been amazing and made it such a positive experience.

I couldn't begin to understand the problem of phone queuing for an app, maybe two people on the phones?

Churchfields Surgery 2023-07-10 Person 4 5 0

Once I worked out

Once I worked out I could phone for telephone appointment and didn't have to go online ..my experience was smooth ...doctor phoned back, I went in surgery to collect my sample kit and was told when the results would be ready.

Churchfields Surgery 2023-07-09 Person 5 5 0

As always it was excellent in every way.

Nothing

Churchfields Surgery 2023-07-09 Person 5 5 0

I have to be honest, I have not experienced any negativity over trying to make an appointment but it is frustrating when you see the surgery is empty and other people are trying to get appointments. What is the point of having a large building and being told no doctors are in today, (only duty drs) it’s not good enough, it needs to go back to how it was when patients could call-in and make an appointment there and then not having to wait for up to 2 to 3 weeks before they can see somebody also it needs to be recognised that patients want to see a doctor. Not a doctors associate who do not have the same experience or qualifications as GPs have. Churchfields is a teaching practice when a GP should be with either the student doctor or physician associate.

Receptionist should be giving their name when they are taking the call some receptionist are still very standoffish when dealing with patience. Yes I understand I have a job to do and a procedure to follow but attitudes need to change not. Everybody is good at making appointments online. Also the queue at times is still very long when you only see one receptionist dealing with a patient. The buzzer needs to be pressed so that another receptionist can come out. And get the queue right down