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Chestnuts Surgery
2015-02-25
Person
1
5
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25th February 2015
I have notice a big change in The Practice which sadly isn't going upwards but downwards.
Doctor are overworked at times their manner is harsh, appointments with GP's on the day is very poor.
The phone's are never answered and when they are no appointments left.
The nurses are lovely and helpful.
The receptions are at times very rude I can only think they are overworked too.
It is a shame because this practice was once lovely.
23rd March 2015
Response from Chestnuts Surgery
Thank you for your feedback. It is regrettable that you are unhappy with our service. However, you are correct in your perception that we are extremley overworked. I am not aware of any incidents whereupon our staff have been rude, but if you could contact me to give me more detail, I would welcome the opportunity to look into this. We are currently reviewing our workload, as we have to consider the welfare of not only our patients, but our staff too. Tracy Bridge, Practice Manager.