Share review of Chestnuts Surgery
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Chestnuts Surgery
2015-02-25
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5
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25th February 2015
- Almost impossible to get through on the phone and very rarely have spare appointments.
- Poor consideration for full-time workers commuting in to London.
- Some of the receptionists are exceptionally rude.
- All doctors though are fantastic - very thorough, caring and professional.
23rd March 2015
Response from Chestnuts Surgery
Thank you for taking the time to give us some feedback. It is regrettable that we do not have more hours outside, office hours. We do have early-bird appointments between 7.00-8.00am every day. You state that some of the Receptionists are 'exceptionally rude'. I am not aware of any of our team being rude to patients, sometimes they do have to be assertive as we do have 10,000 patients to consider, however I would welcome the opportunity to address your concerns, please contact me at the surgery. Thank you, Tracy Bridge, Practice Manager.