capelfield-surgery

Capelfield Surgery

Elm Road, Claygate, Esher, Surrey, KT10 0EH 293 reviews

Reviews

Recommend
Involvement
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27th June 2023


I have had nothing but kind and caring treatment for the last year in Capelfield Surgery. From the moment I got in touch, last August I was treated so sympathetically by the receptionist and by the doctor on the telephone that very day. She arranged for the relevant tests to be done and followed up on all tests. This morning my experience was equally kind, the receptionist was lovely and so understanding. Dr Davidson could not have been nicer, so clear and straightforward, I understood everything. She was so practical and kind.

Suggested improvements
The telephone appointment system is better than it was.

Experience
Involvement
Cleanliness
Staff
Appointment
 
12th December 2022


I find the service at Capelfield exceptional and feel very fortunate to have this practice as my GP. Reception staff are always so helpful and accommodating even though they are up against it in these times and even before. I feel they go above and beyond to help and I always feel confident that they have helped me to the best of their ability and means. When I have not called the surgery as I feel it may be easier to contact via messaging, I have always received a prompt answer and been redirected to a GP when possible. My GP Dr Davidson has always been amazing and I couldn’t thank her enough for her help over the last few years. Dr Ibbet has also been fantastic as have spoken with her a great deal as well as Dr Toumadj on the occasions I have spoken with her. The nurses are also fantastic. I hear stories from many other areas and GP practices that it’s near on impossible to even get through to the reception of GP practice without being on hold for up to an hour or plus, let alone actually getting to see or speak to someone. Capelfield is exceptional is all areas and all staff should be awarded medals! Not all heroes wear capes!

Suggested improvements
I honestly can’t think of anything.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
18th November 2021


Excellent service, Doctor Davidson, saw me Monday and also rang the hospital and they moved my follow up appointment to Wednesday.

Suggested improvements
Not a thing.

Experience
Involvement
Cleanliness
Staff
Appointment
 
4th November 2021


Dear Capelfield’s Team, A BIG thank you to Nina and Jeana for ‘sorting out’ my Ears. I am now , for the first time in decades, ( Not Exaggerated),Able to HEAR , ‘Normally’.Since I am a Musician , I cannot Overstate it’s Importance! The Main point that I would like to make is: How many OTHER people are/have suffering/suffered Serious LOSS of hearing , believing that the Deterioration of their Hearing is an Inevitable sign of getting Older,where in (at least SOME cases),it is merely a BUILD-UP of WAX !!!Kind regards.STAY SAFE ALL.Tony Albertini.

Suggested improvements
Not aware of anything

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
26th June 2020


At present it’s not so easy to get to speak with your doctor of choice and when I wanted to SEE a doctor about a problem felt I was fobbed off ( it was not Dr Davidson). By being told that the doctor to whom I was speaking did not feel my problem needed to be seen. I was not best pleased

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Capelfield Surgery: http://iwgc.net/ecajs