Share review of Byfield Medical Centre

Byfield Medical Centre 2024-01-10 Person 5 5 0

I rang on Tuesday at 9am thinking I will never get an appointment because I didn’t call at 8am. The receptionist was polite and approachable and although there were no appointments available for that day she asked me if I would like her to look for the next appointment available. This is the first time I have experienced this- it was refreshingly helpful. Normally I am told to ring up tomorrow at 8 am and I am always left feeling it is survival of the fittest! If you are well enough to get up, make the 8am call and persevere while you’re 8th in the queue you may get lucky. I really liked this change of approach. It’s based less on luck and your speed dial capability; more on responding to need. It’s more inclusive and equitable- patients don’t have to draw heavily on emotional resilience to keep making the effort when they feel poorly. An appointment was made for Friday morning- only 3 days away. The system from my experience was positive- faultless!

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