Reviews
Always struggle to get appointments
We are sorry to hear you struggle to get appointments - there are 20% of appointments bookable in advance and you can also now book appointments online. Unfortunately the surgery is not large enough to employ any more doctors so the number of appointments we are able to offer will not increase
With all the recent changes about booking appointments I just find it confusing not just during the covid era, but since I've lived in the area a total of 9 years, I don't understand the calling at 8am queuing to get an appointment, is this only for appointments that day? When sometimes I don't need an appointment that day, but feel that's the only way to get an appointment and then I lose work hours, how else do you get an appointment? Can you actually call anytime of day for future appointments? Or do you have to call into the surgery for an appointment in a few days time? My confusion stems from the ease of booking a recent appointment after seeing the GP, but could I have done that by phone at home at anytime other than 8am in the morning, nowhere have I seen it stated future appointments can be booked anytime of day by phone or in person, so to not trouble a shortage of gp's I tend to wait then get worse then need to queue at 8am for an appointment that same day, this has never been made clear, until recently I believed an appointment was only available at 8am for a same day appointment.
Thank you for your feedback. We are sorry that you do not like the building - as staff nor do we but unfortunately the NHS is not keen to spend money on building a purpose built medical centre in a rural area. We do the best that we can with what we have. The building does not belong to us and is rented and therefore the partners do not feel able to spend money changing the layout. The blocked toilet has been fixed three times and continues to block it needs the road dug up and new pipework which is unaffordable there is a second toilet along the corridor for patient use. Doctors do overrun as sometimes patients come for appointments with very complex needs that take longer to deal with You are able to book appointments two weeks in advance, online or by calling on the day
The nurse who looked after me was amazing. I'm very nervous of doctors and she made it all so easy.
Thank you for your feedback - I am sorry you were no informed that the nurse was running late, this has been fed back to the reception team
First class quick service providing same day appointment Doctor provided time and reassurance with my problem After appointment at JR was within the timeframe as the doctor had explained
Many thanks for your kind feedback
I got an appointment on the morning I called, saw the doctor promptly and got the treatment I needed.
Thank you for your feedback
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2