Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Byfield Medical Centre
2023-06-28
Person
4
5
0
28th June 2023
Lovely surgery with the best staff
Suggested improvements
Nothing as far as I’m concerned
12th July 2023
Response from Byfield Medical Centre
Many thanks for your kind words
Byfield Medical Centre
2023-06-28
Person
5
5
0
28th June 2023
I am very happy with the service provided by this practice.
The personnel are very friendly and look into anything that may need checking further very promptly.
Suggested improvements
There is nothing.
12th July 2023
Response from Byfield Medical Centre
Thank you for your kind feeback
Byfield Medical Centre
2023-06-28
Person
5
5
0
28th June 2023
All the team have been so friendly and helpful, as I have recently moved here this is such a refreshing change.
Suggested improvements
I am more than happy with the care as it is.
12th July 2023
Response from Byfield Medical Centre
Thank you for your kind words - welcome to the area!
Byfield Medical Centre
2023-06-28
Person
5
5
0
28th June 2023
Good service . Thankyou
Suggested improvements
Nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your response
Byfield Medical Centre
2023-06-28
Person
4
5
0
28th June 2023
Phoning at 08.00 lines are permanently busy can take 20 minutes or more to get through then no appointments left
Suggested improvements
Stagger appointments throughout the day dont give them all out in first 30 minutes of opening offer more telephone appointments to patients who do not require an examination by a doctor
12th July 2023
Response from Byfield Medical Centre
We have changed the booking system so that 20% of appointments are available in advance. The phone system now has a call back facility where you don't lose your place in the queue. I have been monitoring wait times on the new system and the longest wait time has been 9 minutes. You are also able to book appointments online if you do not have this facility please ask at reception and they can get this set up for you
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2