Reviews
My name was missed off the list for home visit to administer the latest COVID booster.
I am sorry that have not received your booster - all housebound patients names were given to the company providing the COVID boosters - if you would like to get in touch we can investigate for you whey they did not visit you for the booster
Booked online as non urgent. Limited times available. NHS app worked fine.
Thank you for your feedback
The doctor was great and communicated very well.
We got the prescription quickly and it was all sorted easily.
Thank you for your feeback
Because I have never been let down by my treatment from any of the staff or medical team
Thank you for your kind words
I think the receptionists behaviour needs to be reviewed. I do not believe they should be asking questions about your ailments. Fine to ask if it’s urgent or not but if the doctor has asked the patient to make an appointment the receptionist should not ask the reason but make the booking.
I am sorry that you do not feel a receptionist should ask questions about your ailment - they are doing this as they have been asked to by the partners of the surgery. If you do not want to tell the a 'brief reason' for the appointment you are able to say I would prefer not to tell you. The doctors feel better prepared if they have an idea of what you are having an appointment for. For example if it is a mental health issue that will alert the reception staff to book a longer appointment
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2