Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Byfield Medical Centre
2023-07-06
Person
4
5
0
6th July 2023
Telephone Queue system is closed / full / lengthy
Suggested improvements
This survey could ask about the effectiveness of the treatment
12th July 2023
Response from Byfield Medical Centre
The telephone system has a call back facility which keeps you in the same position in the queue as soon as you are first in the queue it automatically calls you back. We also offer online booking for appointments if that would be easier for you. Unfortunately the survey is not written by us so we are unable to add questions Thank you for your feedback
Byfield Medical Centre
2023-07-04
Person
4
5
0
4th July 2023
It is easy to call in as long as you are calling at the moment of 8am
Suggested improvements
An on line booking would take a lot of the stress away
12th July 2023
Response from Byfield Medical Centre
We do offer online booking, if you are not set up to do this please call and we can arrange this for you Thank you for your feedback
Byfield Medical Centre
2023-07-04
Person
3
5
0
4th July 2023
I can always get through if I phone the surgery.
Suggested improvements
Nothing, really.
12th July 2023
Response from Byfield Medical Centre
Thank you for your feedback
Byfield Medical Centre
2023-07-04
Person
5
5
0
4th July 2023
The whole process was excellent and I only booked the appointment that morning
Suggested improvements
Nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your kind words
Byfield Medical Centre
2023-07-04
Person
5
5
0
4th July 2023
I requested to be referred to Northampton general hospital fracture clinic and even though Byfield are not linked to Northampton Dr Jake Provins spent a long phone call regarding my request which must have delayed his appointments somewhat and for which I’m very greatful
Suggested improvements
Nothing
12th July 2023
Response from Byfield Medical Centre
Thank you for your feedback
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2