Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Byfield Medical Centre
2023-11-22
Person
3
5
0
22nd November 2023
On Monday morning I telephoned the surgery and was put through to an automated system. It suggested that I leave my number and that they would call me back. After ten minutes I received a call from the surgery but they immediately hung up. I left it and tried again on the following morning.
Suggested improvements
Improve your telephone system.
22nd November 2023
Response from Byfield Medical Centre
I am sorry that this happened to you if you would like to call and give me your telephone details i can check back in the system to see what went wrong as this should not happen
Byfield Medical Centre
2023-11-15
Person
4
5
0
15th November 2023
I have always been happy with everything concerning Byfield medical centre
Suggested improvements
No - nothing
22nd November 2023
Response from Byfield Medical Centre
Thank you for your very positive feedback
Byfield Medical Centre
2023-11-14
Person
4
5
0
14th November 2023
Toilet in main reception still out of order and building looking tired.
GP was professional and understood issues. Could have suggested a time to review symptoms as had for over 2 months. Reassuring me.
Suggested improvements
Awareness of previous medical history and age appropriate.
22nd November 2023
Response from Byfield Medical Centre
Thank you for your feedback - unfortunately the building is leased and we need a new medical centre but unfortunately our planning application was withdrawn by the council
Byfield Medical Centre
2023-11-14
Person
4
5
0
14th November 2023
The surgery is very busy so it can be difficult to get through.
Suggested improvements
In the circumstances I can’t think of anything.
22nd November 2023
Response from Byfield Medical Centre
I am sorry if there is a wait on the phone unfortunately we do not have room to have any more people answering the phones the staff are sitting two to a desk already due to lack of space within the building
Byfield Medical Centre
2023-10-24
Person
4
5
0
24th October 2023
Telephone queue for appointments can be long.
Worth the wait though!
Suggested improvements
More Drs, more telephonists, more parking.
Can't fault the medical aspects.
25th October 2023
Response from Byfield Medical Centre
Thank you for your feedback - a new building would sort more parking and staff unfortunately our application was rejected
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2