Reviews
Busy surgery so long queue times, no ones fault. But appreciate that every effort is made to get an appointment on the day.
Apologies for the long wait on the phones but unfortunately we are looking after 8200 patients in a building designed to look after 4000 so we do not have enough room for more receptionist to answer the phones
They are so mean and unhelpful in reception that it makes it difficult to make an appointment - I never know what new hurdle they will invent to make it difficult. I tried to talk to the Practice Manager to clear the air but after waiting for over an hour and being told she was coming when she was less busy, I gave up - it was so stressful waiting, even though I was trying to rise above the rudeness with which I have been treated.
I am very disappointed to read this review - i am extremely shocked to read that you think the reception staff are mean and unhelpful - please call to make an appointment to meet with the practice manager to discuss your concerns in more detail. We have a website which shows how to order prescriptions online, if you have the NHS app it is very busy to just click on the link ordering repeat medication
I rang at 8 am, saw a doctor at 8:30 and left with my prescription at 8:50.
Doctor Geissler was excellent.
Thank you for your review we are pleased that you are satisfied with the service received
It's mostly easy to get an appointment when I need one. Always the same day which is important.
Thank you for your kind feedback
Impossible to book on the day
Shocked to read that it is impossible to book on the day - of course we are extremely busy but we release 80% of our appointments on the day and like all surgeries up and down the country we are working at full capacity but the overall responses we have received show that people are pleased with how quickly they can get an appointment with other areas of the country showing wait times of up to 4 weeks to be seen
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2