Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Byfield Medical Centre
2023-12-20
Person
4
5
0
20th December 2023
Busy surgery so long queue times, no ones fault. But appreciate that every effort is made to get an appointment on the day.
Suggested improvements
I have nothing to add :)
27th December 2023
Response from Byfield Medical Centre
Apologies for the long wait on the phones but unfortunately we are looking after 8200 patients in a building designed to look after 4000 so we do not have enough room for more receptionist to answer the phones
Byfield Medical Centre
2023-12-19
Person
2
5
0
19th December 2023
They are so mean and unhelpful in reception that it makes it difficult to make an appointment - I never know what new hurdle they will invent to make it difficult. I tried to talk to the Practice Manager to clear the air but after waiting for over an hour and being told she was coming when she was less busy, I gave up - it was so stressful waiting, even though I was trying to rise above the rudeness with which I have been treated.
Suggested improvements
It would be great if information about useful services - such as how to arrange repeat prescriptions - were clearly displayed. The reception staff all use different terminology regarding repeat prescriptions, extended prescriptions and ordering prescriptions online, which makes it difficult to discuss and the processes are very confusing. The less contact needed with reception staff, the better. It is very stressful, never knowing what new hurdle they are going to come up with next to make life difficult.
27th December 2023
Response from Byfield Medical Centre
I am very disappointed to read this review - i am extremely shocked to read that you think the reception staff are mean and unhelpful - please call to make an appointment to meet with the practice manager to discuss your concerns in more detail. We have a website which shows how to order prescriptions online, if you have the NHS app it is very busy to just click on the link ordering repeat medication
Byfield Medical Centre
2023-12-19
Person
5
5
0
19th December 2023
I rang at 8 am, saw a doctor at 8:30 and left with my prescription at 8:50.
Doctor Geissler was excellent.
Suggested improvements
Nothing
27th December 2023
Response from Byfield Medical Centre
Thank you for your review we are pleased that you are satisfied with the service received
Byfield Medical Centre
2023-12-19
Person
5
5
0
19th December 2023
It's mostly easy to get an appointment when I need one. Always the same day which is important.
Suggested improvements
Nothing
27th December 2023
Response from Byfield Medical Centre
Thank you for your kind feedback
Byfield Medical Centre
2023-12-19
Person
4
5
0
19th December 2023
Impossible to book on the day
Suggested improvements
?
27th December 2023
Response from Byfield Medical Centre
Shocked to read that it is impossible to book on the day - of course we are extremely busy but we release 80% of our appointments on the day and like all surgeries up and down the country we are working at full capacity but the overall responses we have received show that people are pleased with how quickly they can get an appointment with other areas of the country showing wait times of up to 4 weeks to be seen
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2