Reviews
Professional staff and doctors
Thankyou for your kind feedback
Don’t always get an appointment and need to ring back the next day
Unfortunately we have a doctor for each room and they run a full clinic each day and demand outstrips our capacity
This is the first issue I have had with the surgery all the years I have been coming and the service has been excellent.
The poor service is not about my recent visit specifically, just leading up to my appointment.
I was running out of HRT so booked an appointment for a telephone call on the 28th Nov and requested after 12 noon as I was in a meeting was told they would make a note. They called at approx 1130 and I could answer the call left a voice mail saying they would call bk, no call back received.
I called a couple of days later 30th November and spoke to a lady on reception and explained what had happened and I needed my medication for the 1st December and was told I will put you on a call list. Which I agreed to but again no phone call.
I was away with work the following we and didn’t have opportunity to call again.
On the 8th Dec I called at around 830 explained again what had happened as was told on the first call it was put down as a morning call and shouldn’t of been, that I was not on any call list to be called, so I ask for an appointment as I was now over due my medication. I said could I have a telephone appointment please and the earliest I was advise would be the 22nd December and they couldn’t give me medication as it was not on repeat.
So I am expecting a phone call appointment on the 22nd December great. On the 11th December I receive a call asking to move my appointment to 930 which is not an issue at all, but then discover it was a face to face, so luckily enough I received this call before hand otherwise I would have not shown up and missed another appointment.
I am very sorry to read this - as the reviews are anonymous i wonder if i could trouble you to call to speak to the Practice manager so that this can be investigated as this is not the service we expect to provide to our patients
Very caring and helpful team ,
Always fitting me in for appointments ,
Very caring GPs ,
Thank you for your very kind review
Rang this morning and was offered an appointment for the same day
Many thanks for your very kind review
Byfield Medical Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Byfield Medical Centre: http://iwgc.net/ecbq2