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Broadway Surgery 2020-10-05 Person 0 5 0

My daughter called me in distress this afternoon, she has been trying to get an appointment with her GP, Dr Ballentyne, since the middle of August. Here is a log of the calls she has made. On the 2/10 she found a missed call from the surgery and rang it back, but was not able to speak with a Doctor. 17/08 18/08 27/08 11/09 x2 21/09 23/09 02/10 On phoning today, she was told by the Receptionist that there was no possibility for an appointment until the 16th October. In spite of hearing her obvious distress, the Receptionist insisted that there was nothing available before that date. Over this period of time, problems compound and increase, the result is anxiety and distress.

The patient needs to be confident that the GP will continue to try until contact is made. Reasons for not making contact such as "phone was out of range" "phone screens out private numbers" are inexcusable.