Share review of Bourne Galletly Practice Team

Bourne Galletly Practice Team 2015-09-09 Person 5 5 0

I have found the "triage" system introduced in July 2014 a great improvement on the traditional "appointment only" and "afternoon minor illness clinic" systems used previously. I have made use of this system several times for diffferent queries to: (1) see the duty doctor the same day re a skin condition; (2) speak to the duty doctor and have the dosage on a repeat medication increased with the new prescription ready all on the same day; (3) the duty doctor made me an appintment to see a nurse with a query re a burn injury that same day. (Please note: each time I've contacted the surgery in the morning before 11.00 am. I realise that ringing later in the day would mean I would probably not be seen that day and a prescription might not be ready for collection that day.) If you need a further appointment, this will be made by the doctor or nurse. At all times, your involvement in decision-making about your query/condition is encouraged. You are treated with great courtesy in a gentle, calm manner by all staff, both medical and clerical. The staff also see much happier with the new system and the environment is much calmer with fewer patients waiting and no-one waiting too long before they are seen. As I am retired, my time is more or less my own so the surgery hours are fine. However, if I were still working, I might find the telephone consultation part convenient, but visiting the surgery could be problematic. So if it were possible to offer longer "opening" hours, maybe until 7.00 pm that would be helpful for commuters.