Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-09-23
Person
4
5
0
23rd September 2023
It's a country wide issue to get an appointment, but I've been fortunate
Suggested improvements
I was very satisfied with my visit
Billingshurst Surgery
2023-09-22
Person
5
5
0
22nd September 2023
Lovely surgery, quiet loads of parking and the nurse was really kind and informative.
Suggested improvements
Nothing
27th September 2023
Response from Billingshurst Surgery
Good morning, thank you for your feedback, its lovely to hear that you found the nurse to be kind and informative. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-09-21
Person
4
5
0
21st September 2023
Even when I call on the dot of 8 am, there is often a very long queue in front of me - how does that happen?
Suggested improvements
Maybe get more staff to answer the appointments phone.
Allow patients to book ahead, not only on the day.
27th September 2023
Response from Billingshurst Surgery
Good morning, I am sorry that you find the queues on the phone line very long, unfortunately we do have a high demand for appointments first thing in the morning and we do have a team of people that answer the calls as quickly as possible. Are you aware that we now offer an econsult service that is available 7am 10am Monday to Friday and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app via the "ask my GP for advice" section in the NHS app, this form is the n processed by the ehub team and you will either be given an appointment with an appropriate clinician, given advice or signposted to a local service. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-09-21
Person
3
5
0
21st September 2023
Varley was excellent, and a real credit to the surgery. She was polite and helpful. She offered to talk with the nurses and ring me back, which she did within 10 minutes, and had a positive and reassuring proposal. She then sorted two appointments for both me and my wife, which were ahead of our expectations. Varley was a pleasure to talk to.
One other member of the reception staff is confrontational and impolite. So it was very refreshing to speak with Varley.
Suggested improvements
See above about other frontline staff.
27th September 2023
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave such lovely feedback for Verley, I will make sure to let her know you kind comments. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-09-20
Person
5
5
0
20th September 2023
I booked an online appointment with a nurse to take bloods. Effortless and efficient. The nurse was lovely, reassuring and professional.
Suggested improvements
All good
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8