Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-12-08
Person
4
5
0
8th December 2023
I’m 78 and making appointments online is not an option as they are not easy to do, if I phone at 8am or appear usually appointments for doctors are gone as most people have booked online, this is very frustrating as I’m left with seeing a nurse as my only option, the nurses are very good and have solved my problems in the past but are limited in their knowledge. At my age I’m grateful to see anybody that can help with my problems but it would be nice if I could see my chosen doctor.
Suggested improvements
Make appointments bookable
19th December 2023
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback for us, I am sorry you are struggling to get an appointment, I would like assure that we have different types of appointments, some that reserved for online users (econsult) and some appointments for patients who call us or come in to the surgery, If you would like to discuss anything further please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery
Billingshurst Surgery
2023-12-08
Person
5
5
0
8th December 2023
I felt really looked after and listened to :)
Suggested improvements
N/A
Billingshurst Surgery
2023-12-07
Person
3
5
0
7th December 2023
The systems for making appointments and consultations keep changing and very little information is published about this. On the advice of the receptionist I have learned to use Econsult which can work quite well when you get used to it although you have to answer a number of irrelevant questions and it relies on the patient being able to use online systems. I discovered today that this service has now been reduced so that it only operates from 7-10am on weekdays.
The care at this surgery is very good when you can get to it but navigating the mechanisms to do so is becoming more and more convoluted and will certainly elude some of those most in need.
Suggested improvements
More transparency about how the appointment booking system works.
19th December 2023
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback for us, please follow this link https://www.billingshurstsurgery.co.uk/appointment-system.php this will take you to our website, this section will explain the different types of appointments we offer and how you can book them. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-12-05
Person
4
5
0
5th December 2023
Can't get appointments
Suggested improvements
Getting appointments
19th December 2023
Response from Billingshurst Surgery
Good afternoon, I am sorry to hear you are struggling to get an appointment, as I'm sure your aware demand is very high at the moment for all types of appointments and we continue to offer as many as we can. Did you know we offer an econsult service? this service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-12-05
Person
5
5
0
5th December 2023
Great surgery even though they are under tremendous pressure nothing but praise from me brilliant
Suggested improvements
Nothing
19th December 2023
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback for us, it is lovely to hear such praise. Many thanks Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8