Billingshurst Surgery

Billingshurst Surgery 2024-01-05 Person 4 5 0

Telephone system is impossible to use . There should be a GP ( perhaps trainee) who simply deals with telephone appts . This would screen out lesser needs from patients. If a face to face is required by either the telephone GP or patient , then an appt should be made thereafter. Patients who fail to turn up for appts should be fined (repeat offenders) . A traffic light system would help patients see if they are having an impact on surgery / appts / others . That is (Green) no problems patient , keeps appointments , (Orange) failed to keep appointment , (Red) antisocial behaviour / failure to keep appts.

Chairs have a dirty sticker on the back . As chairs should be regularly cleaned , it is clear they have not been . The sticker residue is both unsightly and unhygienic . Solution: use ‘duraglit’ to remove the sticker residue . The metal polish ‘duraglit’ easily removes sticker residue . Followed by a mild detergent to wipe away the polish cleaner . As a deaf person the glass/ Perspex barrier is also a significant issue preventing communication . Not only in its physical barrier sense, but it is also reflective making it difficult to read faces/ lip read. .

Billingshurst Surgery 2024-01-04 Person 5 5 0

Your doctors and nurses are brilliant, they always help me and are professional but friendly. A truly wonderful service which I can't fault! The practice nurse, Jane is so lovely and always has time for me, she is an asset to your surgery!

Everything is great!

Billingshurst Surgery 2024-01-04 Person 4 5 0

This appointment has been overdue since May last year. The only way to describe it is drained dealing with your phone operators, when I say I can do afternoon appt on day 1 or any time on day 2&3 (gave dates) to be purposefully offered an appointment the morning of the first day and told I am being “picky” to being told they won’t call abroad even though there is no cost to the business if you call my mobile I bear the cost! They are just difficult. They also refused at one point to book the appointment refusing as I wasn’t due and they would call me as it’s near my birthday and wouldn’t listen when I said it was overdue. Absolute nightmare- they all need a massive intensive retraining who answer your phone calls I At my wits end with the whole surgery over this. It’s effecting my health as I don’t call or deal with you when I should be getting things checked out. Their attitude could kill someone.

See above ⬆️

Billingshurst Surgery 2024-01-04 Person 4 5 0

every thing was dealt with efficiently from booking nurse appointment , ensuring medication would be available at surgery to receiving my injection . Friendly at reception and nurse .

All OK

Billingshurst Surgery 2024-01-02 Person 5 5 0

As well deserved

Nothing all was good