Reviews
Telephone system is impossible to use .
There should be a GP ( perhaps trainee) who simply deals with telephone appts . This would screen out lesser needs from patients. If a face to face is required by either the telephone GP or patient , then an appt should be made thereafter.
Patients who fail to turn up for appts should be fined (repeat offenders) . A traffic light system would help patients see if they are having an impact on surgery / appts / others . That is (Green) no problems patient , keeps appointments , (Orange) failed to keep appointment , (Red) antisocial behaviour / failure to keep appts.
Good Afternoon, Thank you for your feedback. I am sorry to hear about your experience with the telephone system we are always looking at ways this can be improved and we welcome all feedback . You have raised some very valid points which I will pass to the Practice Manager to discuss and review going forwards. If you have any suggestions with regards to the Perspex screen at our reception desk we kindly ask you send any ideas of ways to improve your experience to the follow link https://www.billingshurstsurgery.co.uk/contact.php. Many thanks, Billingshurst Surgery
Your doctors and nurses are brilliant, they always help me and are professional but friendly. A truly wonderful service which I can't fault!
The practice nurse, Jane is so lovely and always has time for me, she is an asset to your surgery!
This appointment has been overdue since May last year. The only way to describe it is drained dealing with your phone operators, when I say I can do afternoon appt on day 1 or any time on day 2&3 (gave dates) to be purposefully offered an appointment the morning of the first day and told I am being “picky” to being told they won’t call abroad even though there is no cost to the business if you call my mobile I bear the cost! They are just difficult. They also refused at one point to book the appointment refusing as I wasn’t due and they would call me as it’s near my birthday and wouldn’t listen when I said it was overdue. Absolute nightmare- they all need a massive intensive retraining who answer your phone calls I
At my wits end with the whole surgery over this. It’s effecting my health as I don’t call or deal with you when I should be getting things checked out. Their attitude could kill someone.
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
every thing was dealt with efficiently from booking nurse appointment , ensuring medication would be available at surgery to receiving my injection . Friendly at reception and nurse .
Good afternoon, thank you for taking the time to leave feedback. We are delighted to hear about your experience and will pass your comments to the relevant departments. Kind regards, Billingshurst Surgery
As well deserved
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8