Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-01-06
Person
4
5
0
6th January 2024
It seems too many people chase a very limited number of available slots on that day and in a very limited space of time. Blink and you've missed it, very frustrating particularly for elderly people who may not be that quick off the starting block.
Suggested improvements
Just increase the number of available appointments. To even have a fighting chance I use both, my mobile and my landline phone, to catch an available slot.
1st February 2024
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback. We are constantly reviewing feedback and looking at ways to improve our appointment system and we are delighted to announce a new GP, Dr P Wilcox, has joined the surgery which will help with appointment capacity. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-01-06
Person
5
5
0
6th January 2024
Very satisfied with my recent visit
Suggested improvements
Nothing on my recent visit very helpful nurse
Billingshurst Surgery
2024-01-06
Person
4
5
0
6th January 2024
The nurse was pleasant but not particularly friendly. Asked very few questions and did not really try to allay my fears around the blood pressure reading
Suggested improvements
To have more appointments available but appreciate that isn’t easy
Billingshurst Surgery
2024-01-05
Person
4
5
0
5th January 2024
The e consult is a very good service but impossible to book appointments via the app. Presumably not enough appointments due to staff shortages. Always excellent when you see clinical staff.
Suggested improvements
More appointments available via the booking app.
1st February 2024
Response from Billingshurst Surgery
Good afternoon thank you for your feedback. The only appointments available to book via the NHS app are blood test appointments however to request alternative appointments we recommend using our eConsult service which is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-01-05
Person
5
5
0
5th January 2024
As usual, the care was excellent.
Suggested improvements
Nothing.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8