Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-03-15
Person
4
5
0
15th March 2024
For something that isn’t time critical it is easy to get an appointment. If someone is worried about a medical problem then it is challenging to get through having to call early to get an appointment or having to wait for days to see someone. I appreciate that the surgery is busy though and there is the option of calling 111( or whatever the number is. )
Suggested improvements
Nothing could have been done better at this particular appointment.
30th April 2024
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback. We continuously review and make improvements to our appointment system to ensure we offer the maximum appointment capacity for both routine and urgent matters. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-03-15
Person
4
5
0
15th March 2024
I was able to check-in through the self service machine so contact with the receptionists were not needed on that occasion. My appointment was made with my mental health team and I was able to allocate time off work to attend the appointment, so everything was efficient and timely. The help I’ve been receiving has been very helpful.
Suggested improvements
N/A
30th April 2024
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback. We are pleased to find the service is helpful and will ensure your feedback is passed onto the relevant team. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-03-15
Person
5
5
0
15th March 2024
All good. I was invited for annual review and was quick and efficient
Suggested improvements
All good
Billingshurst Surgery
2024-03-15
Person
4
5
0
15th March 2024
Sometimes it is quite quick, other times it takes so long to hear you’ll have to try tomorrow.x I am always worried about phoning for an appointment.
Suggested improvements
On this occasion it was fine.
30th April 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-03-15
Person
5
5
0
15th March 2024
The surgery was spotless. The nurse was welcoming and very good, she knew her job well.
The appointment was easy, but I was invited to make it with a nurse, not sure what it's like to get an appointment with a doctor.
Suggested improvements
None
30th April 2024
Response from Billingshurst Surgery
Good morning, thank you for your feedback. We are pleased to hear about your experience and will ensure your comment is passed onto our Nurse team. Many thanks, Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8