Billingshurst Surgery

Billingshurst Surgery 2024-03-29 Person 4 5 0

The review with Frankie was very professional and relaxed, i genuinely as they say felt no real discomfort, in spite of a blood test. Francie was very kind and understanding. However, I attempted to get an appointment with a doctor and on one occasion after an unpleasant surgical procedure which had complications only to be denied seeing a doctor. The kind but evidently upset receptionist informed me that she could not get me an appointment for today, or even next week. She informed me that potentially it would be 3 weeks before I could be seen. Suffice to say I went to Hospital. Previously your wonderful surgery saved my life...Wonderful receptionists, I wish that I could thank her but don't have her name, nurse Linda and then Doctor Shaw. I know that you are doing your best but only wish it could go back to 2016! Kindest regards Chris

Just see above, but, what could really genuine sick patients do to help and what could recovered people like me do to improve both our care and you the health professionals situation so that the orriginal wonderful cover is restored?

Billingshurst Surgery 2024-03-29 Person 3 5 0

I haven’t tried to call in a while so can’t answer that. Receptionists often come across as a little unfriendly. The nurse is a fantastic nurse :)

See above

Billingshurst Surgery 2024-03-28 Person 2 5 0

I understand things are different now, however when the patient gets call to go for a test and when you arrive for that test, you s as te ask my the nurse what you here for, I mean big computer screen in front of them they made the appointment and then asking why am I there, this dose not give you confidence in health services

Knowing what the person is there for, especially when they have called you for the appointment.

Billingshurst Surgery 2024-03-27 Person 3 5 0

I came to the surgery for a B12 injection but as my bloods indicated that it was high I tried to speak to the pharmacist who said he would get back to me, which he didn’t do. I therefore went for the jab and the nurse phoned somebody who eventually got back to her and said not to give it and they would speak with dr foster and get back to me, which to date nobody has, do I need the jab or not, this is very frustrating as two days ago I went dizzy again, please could somebody inform me what should be done, thank you. Roy Gorringe

Above

Billingshurst Surgery 2024-03-23 Person 5 5 0

I love your Dr's surgery,my husband and myself have been in Billingshurst for 3yrs ,after spending all our working life in The armed forces, travelled to many many different places, as we are older now we have needed the NHS a lot more,never once have we had a bad experience, and especially here in Billingshurst. Everyone we have met starting at reception have all been so caring and helpful.Thankyou to all you hard working staff.we are totally spoiled with the care we get from The NHS.

Nothing