Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-04-16
Person
1
5
0
16th April 2024
I was told I’d be having a telephone appointment, I made sure I was available, and no call came. Still 24 hours later I’ve had no contact.
Suggested improvements
Actually make the call
18th April 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-04-16
Person
5
5
0
16th April 2024
Making an appointment was easy and fitted in with my calendar.
Suggested improvements
Nothing
Billingshurst Surgery
2024-04-13
Person
5
5
0
13th April 2024
Appointments all booked in advance by nurse
Suggested improvements
N/A
Billingshurst Surgery
2024-04-12
Person
5
5
0
12th April 2024
Friendly staff and efficient service thank you
Suggested improvements
Not this time, but sometimes difficult to get an appointment
30th April 2024
Response from Billingshurst Surgery
Good morning, thank you for your feedback. We will ensure your comments are passed back to the surgery team. We continually review our appointment system and make improvements to the service. We also offer an eConsult service as an alternative way to contact the surgery which allows you to submit both administrative and clinical forms. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-04-12
Person
3
5
0
12th April 2024
It is almost impossible to make an initial appointment. Follow up appointments made by a clinician are much easier.. My problem with my ear has been ongoing for probably weeks and only now being treated.
Suggested improvements
Diagnosis was immediate, the prescription authorised filled within 15 minutes which cannot be faulted. This should have been possible weeks earlier
18th April 2024
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback. Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8