Reviews
The circle I had to go around to get an appointment was almost negligent.
I was phoning regarding my 20 month old. I know from experience that 111 and a pharmacist will always say, due to age, they need to be seen at the doctors surgery. I was told no appointments and to call 111 despite me highlighting his age. 111 referred to pharmacist who said, due to age, it needs to be GP. This whole process took 5 hours and left me in floods of tears. The symptoms I described to the receptionist were not mild and were worthy of an appointment. The ludicrous thing was I ended up getting one anyway so there were appointments and I was lied to.
The appointment I had was with Luke the paramedic and he was very thorough and we are very pleased with the care I received from him.
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
You can never get an appointment to see a GP ,if you ring at 8am no appointments,if you ask to book ahead ,no appointments.
This appointment I got with Frankie,who I normally see,5 days later than I should have had as I have to have this injection every 12 weeks, couldn't get an appointment for when it was due.
It really is an extremely worrying situation to not be able to see a GP when you require medical help.
1) Yesterday Harriet was amazing and was concerned enough to contact Dr G and arrange an appointment straight away. She was kind, listened and was patient.
2)Surgery spotless
3) Receptionists not massively helpful and on recent occasion I had a tel appointment where locum dr rang one ring and hung up. Next day when I called for appt as dr hadn’t called back prev day, I was told a straight No and to ring 111!
4) Obviously not easy to get appointments.
Sometimes very difficult.
Generally it is very time consuming to get an appointment especially Econsult getting passed around not knowing where or when you will receive a call all very vague.
Saying that the nurse who does the micro suction is lovely and very good
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8