Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-05-23
Person
4
5
0
23rd May 2024
Sometimes hard to get an appointment
Suggested improvements
None
23rd May 2024
Response from Billingshurst Surgery
Good afternoon, did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-05-22
Person
4
5
0
22nd May 2024
Impossible
Suggested improvements
Nothing
Billingshurst Surgery
2024-05-22
Person
5
5
0
22nd May 2024
Dr Middleton very friendly and professional
Suggested improvements
Nothing
23rd May 2024
Response from Billingshurst Surgery
Good afternoon, thank you for your feedback. We will ensure your comment is passed onto Dr Middleton. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-05-22
Person
0
5
0
22nd May 2024
I have encountered significant issues with the scheduling of my annual health check-up, which is critical due to my mental health condition. My appointments for necessary blood tests have been cancelled twice at the last minute, causing me undue stress and leaving me without a clear path forward for my health monitoring.
Unfortunately, after these cancellations, no alternative dates were provided, nor were any solutions offered to mitigate the situation. The lack of communication and support during these instances has been quite disappointing and unsettling, especially considering the importance of consistent medical care for managing my condition.
It is crucial for healthcare providers to maintain reliable scheduling and offer immediate resolutions or alternatives when cancellations are unavoidable. I hope my feedback will prompt improvements in communication and scheduling reliability, ensuring that patients do not face similar inconveniences in the future.
Suggested improvements
In response to the inquiry about potential improvements, I must express my reservations about the current capabilities of your organization to handle these issues effectively. The repeated last-minute cancellations of my appointments, with no follow-up solutions or communications, suggest a deeper systemic issue that may not be quickly rectifiable without significant changes in resources or processes. My experiences lead me to doubt whether there are sufficient resources or the necessary infrastructure in place to enhance the scheduling and management of patient appointments effectively. Moving forward, a comprehensive review and overhaul of the existing protocols might be necessary to meet the basic expectations and medical needs of your patients.
23rd May 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-05-16
Person
5
5
0
16th May 2024
Given an appointment to have a pneumonia injection the day after I was asked. Brilliant service
Suggested improvements
Nothing
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8