Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-05-30
Person
5
5
0
30th May 2024
Always easy to contact and very efficient practice
Suggested improvements
Nothing
25th June 2024
Response from Billingshurst Surgery
Good morning, thank you for your feedback we are pleased to hear about your experience with the surgery. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-05-29
Person
1
5
0
29th May 2024
I was told I could have an appointment for the contraception injection but it turned out I needed a family planning first noone booked this so it was a waste of an appointment for you and my time.
I was supposed to have someone contact me about sorting My appointments but nothing
Suggested improvements
Not have these types of appointments available without previous appointments or train your reception team bettrt
25th June 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-05-26
Person
5
5
0
26th May 2024
.
Suggested improvements
.
Billingshurst Surgery
2024-05-25
Person
3
5
0
25th May 2024
I was grateful to have an appointment. The medication prescribed says speak to your GP if you suffer from Glaucoma, the pressures in my Right eye are very high and waiting to see if I need surgery so very reluctant to take it.
Suggested improvements
Had my medication sent electronically to pharmacy of my choice. The GP said she didn’t have authorisation to do that, to collect from the surgery. I wasn’t well enough to collect it. My neighbour had to collect the prescription from the surgery, take it to the pharmacy and wait for it to be dispensed. I can only presume the GP was from another surgery as I didn’t recognise her voice. I would much rather speak to someone from my own practice. It is different if it’s an emergency. In future when I’m well enough I will request face to face appointment.
25th June 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-05-25
Person
4
5
0
25th May 2024
Everything was spot on , I just couldn’t open the link sent to me so I phoned appointments again and they sorted it
Suggested improvements
I find the NHS app comes in and is unavailable at times . It would be very useful to both patients and surgery staff if patience could have a short lesson about the App or for dummies type instructions one could look over and try out .
25th June 2024
Response from Billingshurst Surgery
Good morning, thank you for your feedback. The NHS app has set up a website dedicated to help and support regarding the service which is accessible via the following link https://www.nhs.uk/nhs-app/nhs-app-help-and-support/ ,I hope you find this helpful. Many thanks Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8