Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-06-21
Person
4
5
0
21st June 2024
If you do not phone at 8.00 it's impossible to get an appt unless you wait a week or more. So ften the receptionist comes over scarey and take it or leave it attitude. On this occasion the young lady I spoke was charming, helpful and made the booking efficient and pleasurable. So why cannot all receptionist work the same. Some just do not understand the possible anxiety of the patient.
Suggested improvements
Training to reception staff. Identify those with a caring attitude. How can there be so much difference between one from another. They really are extreme so more training for basic politeness. When your staff are good they are exceptionally good hence why training in being helpful and polite is essential. Maybe they are only as good as the management ?
4th July 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-06-19
Person
4
5
0
19th June 2024
I use the e consultation form. I seem to get an appointment better that way. And I don't have to wait on the phone.
Suggested improvements
Nothing. Very good surgery for me.
4th July 2024
Response from Billingshurst Surgery
Good afternoon, Thank you for taking the time to leave feedback. We are pleased you like the eConsultation service and will ensue your feedback is passed onto the relevant team. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-06-19
Person
4
5
0
19th June 2024
Very efficient in replying with an appointment time and date
Suggested improvements
Nothing. Had a prompt telephone appointment and further appointment was booked for the necessary injection
Billingshurst Surgery
2024-06-18
Person
5
5
0
18th June 2024
Nurse very helpful in explaining next steps, also messaged Dr Foster to clarify additional medication. Dr Foster called me within the hour.
Suggested improvements
Nothing
4th July 2024
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback. We are pleased to hear about your recent experience with the surgery and will pass your comments to Dr Foster and the Nurse team. Many thanks Billingshurst Surgery.
Billingshurst Surgery
2024-06-18
Person
4
5
0
18th June 2024
I should have had stitches out of Friday but no appointments were available. So it happened on Monday. However the receptionist I spoke to on the phone was very helpful and went the extra mile to fit me in on Monday.
Suggested improvements
Don’t know!
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8