Billingshurst Surgery

Billingshurst Surgery 2022-10-02 Person 3 5 0

The volunteers and staff giving the covid and flu vaccine were excellent.we’re as trying to get an appointment is a nightmare. Ringing at 8 am exactly and being told that you are 30 odd in a queue is not good and after waiting for maybe 30+ minutes to be told that all appointments have gone doesn’t help with the patients wellbeing.

Improve appointment booking system urgently

Billingshurst Surgery 2022-10-02 Person 4 5 0

For an appointment you have to ring at 8am, the phone is always engaged and by the time you get through all of the appointments have gone. Once you got through to the receptionist you have to give a reason for your call and then wait for the Dr to ring you back one time I had to wait until 5pm, this is a ridiculous situation.

The booking system needs to be more patient friendly

Billingshurst Surgery 2022-10-02 Person 5 5 0

I am clinically vulnerable because of ongoing cancer treatment on a phase 1 immunotherapy drug trial. I was therefore fast tracked through to get my latest covid booster (my 5th) and everyone was exceptionally helpful, including keeping me well away from the crowds of people when I got to the waiting room. Everyone involved was excellent and I’m extremely grateful.

No it was exemplary

Billingshurst Surgery 2022-10-02 Person 3 5 0

This visit was for vaccinations which is always done very well and efficiently. But if I need a doctor's appointment that is a whole different matter. Not everyone knows before 8am and I have never yet managed to book one.

For vaccinations -nothing, it's great For doctors - release appointments in the morning and the afternoon, enable people to book in advance and actually put some on the app as I have never seen any available there

Billingshurst Surgery 2022-10-02 Person 4 5 0

It was difficult to get an appointment in the first instance, however when the problem was outlined an appointment was made

Nothing